Thank you for choosing Waterloo Florist as your preferred flower delivery service in Waterloo and surrounding areas. These Terms & Conditions govern your use of our online store and set out essential information relating to the ordering, payment, cancellation, and delivery of our floral products. By placing an order with Waterloo Florist, you agree to comply with these Terms & Conditions. Please read them carefully before proceeding with your order.
These Terms & Conditions are applicable to all customers purchasing flowers and related products online through Waterloo Florist’s website, with deliveries made in Waterloo and the surrounding areas. Additional or separate terms may apply for bespoke arrangements or large-scale events, which will be discussed directly with the customer where relevant.
To ensure a smooth experience with our online flower delivery service, please observe the following ordering steps:
Note that completion of the online checkout process does not signify final acceptance. We reserve the right to cancel any order at our discretion and will notify you promptly if this occurs (see Cancellations below).
All prices are stated in Pounds Sterling (GBP) and are inclusive of Value Added Tax (VAT) where applicable, unless otherwise specified. Payment in full is required before any order can be processed and dispatched.
Waterloo Florist reserves the right to update pricing at any time. In the event of a pricing error, you will be contacted before your order is processed and given the choice to accept the revised price or cancel the order for a full refund.
We pride ourselves on prompt and reliable online flower delivery throughout Waterloo and the adjacent areas. The following conditions apply to all deliveries:
If a delivery cannot be completed due to inaccurate address information provided by you, we cannot accept liability for the failed delivery or provide a refund.
Due to seasonal availability or supply issues, certain flowers, colours, or packaging may occasionally be unavailable. In such cases, Waterloo Florist reserves the right to substitute items of equal or greater value and quality without prior notice. We will endeavour to maintain the overall style, value, and theme of your chosen arrangement.
You can cancel or amend your order for a full refund, provided we receive notice at least one working day before the scheduled delivery date. To cancel or amend an order, please contact us via the methods outlined on our website, quoting your order number and relevant details.
If notification is received less than one working day before delivery, we will make every effort to accommodate your request but cannot guarantee a full refund or amendment. Orders that have already been dispatched cannot be cancelled or amended.
In the unlikely event that we are unable to fulfil your order (for example, due to unforeseen supply problems), we will contact you promptly to arrange for an alternative delivery date, substitution or a full refund.
Due to the perishable nature of flowers, all sales are considered final. However, if your flowers arrive damaged or fail to meet our usual high standards, please notify us within 24 hours of delivery. You may be asked to provide photographic evidence to support your complaint. Upon satisfactory review, we will offer a replacement or a refund at our discretion.
We strive to resolve all complaints promptly and fairly. Your statutory rights are not affected.
While Waterloo Florist takes every care to ensure your order is carefully prepared, delivered on time, and matches your expectations, our total liability in connection with any order is limited to the purchase price paid for the product in question.
We accept no liability for:
Nothing in these Terms & Conditions excludes our liability where prohibited by law, including for personal injury resulting from our negligence or for fraudulent misrepresentation.
We collect and process personal data in accordance with our Privacy Policy and UK data protection legislation. Your information will be used solely to fulfil your flower delivery order and to provide customer support. We do not share your details with third parties for marketing purposes without your explicit consent.
All content on our website—including images, product descriptions, designs, and branding—remains the intellectual property of Waterloo Florist or its licensors. Reproduction, copying, or distribution of any material from our website without prior written consent is strictly prohibited.
These Terms & Conditions and any contract formed under them are governed and construed in accordance with the laws of England and Wales. All disputes arising from or relating to these Terms or the use of Waterloo Florist’s online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By completing an order through the Waterloo Florist online store, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms supersede all previous versions and apply to all Waterloo and surrounding area customers.
Thank you for choosing Waterloo Florist for your online flower delivery needs. We look forward to delivering beautiful floral arrangements to you and your loved ones in Waterloo and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Waterloo, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Waterloo.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
